Shipping Policy

Shipping Policy

When will I get the tracking number?

The in-store process for the stock and packaging will take about 3-5 business days. Then, once your order is ready for the shipment, the tracking will be available and sent to you. Please allow extra time for your order to be processed during holidays and sale seasons.

Please contact us if you do not receive tracking confirmation after working days from the day you completed your payment.

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

When will I get my order?

Your orders shall be shipped out from our warehouse located at: Room B4130, No. 368 in Liuhe Road, Binjiang District, Zhejiang, Hangzhou, China(322000). 

We proudly offer worldwide shipping via: USPS, Yun Express, Royal Mail, DHL, …

Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:


Commitment processing time

Commitment delivery time

Commitment timeframe

United States

3-5 business days

7-15 business days

10-20 business days

United Kingdom

3-5 business days

7-15 business days

10-20 business days


If for whatever reason your goods don’t arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you! If there’s a missing order, please let us know via We’ll investigate (it usually took 3-5 business days) and send you another one after we got a conclusion.


The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.


It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If the order arrives at your country and:

– The customer refuses to accept the package

– Number of attempts is made in the country of destination to deliver the package.

We reserve the right to abandon the package(s) and will not be responsible for any refund.

Thank you for reading and have a good time shopping with us!

If you have any questions or comments, please do not hesitate to contact us through:



Company Number: 14800973

Address: 189 Whitechapel Road, London, United Kingdom,  E1 1DN

Phone: (+44)7418 347 586

Email: [email protected]